Cancellation & Return Policy
Effective Date: 7/15/2025
At STL Transit Group, we are committed to ensuring a reliable and fair process for handling cancellations and parcel returns. Please read our policies below for important information on eligibility, timeframes, and procedures.
Parcel & Package Return Policy
Eligible Returns
We accept returns only in the following cases:
- The parcel was delivered in error
- The parcel was damaged during transit
- The parcel was rejected at the time of delivery with valid justification
Return Request Timeframe
All return requests must be submitted within 48 hours of confirmed delivery. Requests submitted after this period may not be accepted.
Return Authorization Required
All returns require a Return Authorization (RA) number.
To obtain one, please contact our dispatch or customer service team at admin@stltransitgroup.com or [insert phone number].
No return will be processed without prior authorization.
Condition of Package
Returned items must:
- Be in their original packaging
- Be in the same condition as delivered (unless damaged during delivery)
Proof of Issue
For returns related to damage or incorrect delivery, the customer must provide:
- Clear photos of the issue
- A written description at the time of the return request
This helps us quickly validate the issue and expedite the return process.
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods
- Custom-labeled or made-to-order items
- Items marked as “Final Delivery” at the time of booking
Return Service Fees
A return service fee may be applied based on:
- Distance of return route
- Package size or weight
- Time sensitivity of the return
No fee will apply if the return is due to an error on our part.
Pickup Scheduling
Once a return is authorized:
- Pickup will be scheduled within 1–2 business days
- Actual timing may vary based on location and availability
Customers will be notified of the pickup window in advance.
Refunds and Credits
Once the returned item is received and validated:
- Refunds or delivery credits will be issued within 7–10 business days
- Refunds will be applied to the original payment method
Third-Party Deliveries
If your delivery was made through a third-party vendor or courier:
- Their return policies may also apply
- We will assist you in coordinating with them as needed
Customer Responsibilities
Customers are responsible for:
- Ensuring the parcel is properly labeled and packaged for return
- Having the parcel ready at the scheduled pickup time
- Providing accurate contact and location information
Need Help?
For questions or to begin a return request, please contact:
STL Transit Group
Email: admin@stltransitgroup.com
Phone: [Insert Phone Number]
Website: https://stltransitgroup.com